Success Story #
22
Workforce Planning & Labor Optimization
Media and entertainment
Travel
Routine Operation
Service Operations
Risk
Strategy & Corporate Finance

Business Problem
A hospitality organization facedinefficiencies in staffing and workforce allocation due to volatile demandpatterns across properties and departments. Manual planning resulted inoverstaffing in some areas and understaffing in others, increasing costs andimpacting customer experience.

Actions Taken

·      Conducted exploratory data analysis toidentify drivers of demand variability, including seasonality, hotel mix,gaming trends, and promotions.

·      Built time-series forecasting models topredict weekly traffic volumes.

·      Estimated labor requirements based on averageproductivity per role and department.

·      Delivered workforce requirements through acentralized, web-based tool.

Outcomes Achieved

·      Enabled optimized allocation of staff acrossdepartments and properties.

·      Achieved 7% projected savings in laborcosts over a fiscal year.

·      Improved workforce planning consistency andtransparency.

·      Supported improved customer experiencethrough better staffing alignment.

Question for the contact us form: Arestaffing decisions reactive and expensive?

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