Privacy Policy

Ingenius Technologies and Consutling referred as ITC

This ITC Privacy Policy (“Privacy Policy”) describes how we collect, process, and disclose information related to you as a natural person (“Personal Data”), and what rights you have with respect to the processing of your Personal Data. Under the prerequisite that we act as Controller, this Privacy Policy applies when you:

• Visit any of our websites or social media pages,
• Access or use any of our applications or platforms,
• Access our cloud application,
• Register and/or attend to any events hosted by us,
• Contact our customer support,
• Do business with us or,
• Otherwise interact or communicate with us.

These services are hereinafter collectively referred to as the “Services”. If you decline to provide your Personal Data or ask us to delete it, you may not be able to access or use the Services. If you are a candidate for potential employment with us, the dedicated Privacy Policy for the application process can be found here

When we refer to Ingenius Technologies and Consutling (ITC), we mean the entity is responsible for the means and purposes of the processing and therefore acts as the Controller of your Personal Data.

Any requests or questions related to data protection may be addressed to legal@ingenius.global or pmo@ingenius.global

We may change or substitute this Privacy Policy at any time in our sole discretion. You should check back regularly for the most up to date version of this Privacy Policy and whenever you access one of our Services.

For the use of certain Services, contact data may be processed. Contact Data consists of last name, first name, email address, physical address, phone number, country of origin and similar contact information, including in exceptional ccircumstances usernames and passwords. These may be supplemented by business data such as position, company name and other similar information.

Communication data refers to the data resulting from your interaction with us, e.g., emails, chat messages, webinars visited, files downloaded, and product interest information. We may also collect registration information related to your attendance at one of our events, including travel information, scheduling information, food preferences or allergies, and accessibility requests.

As is true of most hosted services providers, we automatically gather and analyse information on how and whether specific features of our Services are used, such as details about which of our applications and versions are being used, user interactions with the Services (including searches and other actions taken by users), the pages and files viewed, which online trainings are attended, the types of data sources queried, the types of visualisations built, system configuration information, the number of steps in a workflow, the type(s) of operations used and the queries submitted, as well as hardware properties such as CPU type and amount of RAM, log file data, and date and time stamps associated with use of the Services. Customers may opt out of Usage data collection in administrative however, such option may not be available for our hosted products where collection of Usage Data is automatic.

When you visit one of our websites or applications, online and technical information from your computer or mobile device may be collected, such as: device type, location, information about the browser type and version, the operating system and version, the ISP or mobile carrier, the IP Address (or proxy server) and geographic areas derived from your IP address, time and date of access, duration of access, referring URL (if any), and identifiers that help us recognise your device and validate that you are a licensed user.

We process your Personal Data to fulfil our contractual obligations to you, including to:

• Provide and deliver products and services (including updates thereto);
• Operate and improve our operations, systems, products and services;
• Understand your preferences to enhance your experience; and
• Provide service and support, such as sending confirmations, invoices, technical notices, updates, security alerts and administrative messages and providing customer support and troubleshooting

If you contact us via our website, via email or in any other way, we process your Personal Data to understand and respond to your request and to provide customer service. In such circumstances, your request might be internally forwarded to the responsible department at ITC.

We may use your email address for direct advertising, to communicate news about upcoming events, products, and services, and for surveys. We also use your email address, which we receive in connection with the sale of a product or service, for direct advertising of products or services similar to the ones you ordered. Our marketing emails permit you to opt out of receiving further communications by selecting the unsubscribe link. In addition, you may opt out from marketing communication at any time by contacting legal@ingenius.global or pmo@ingenius.global.

To improve performance of the Services, to assess and improve the customer and user experience, to identify future opportunities for development of the Services, and to assess capacity requirements, we may analyse aggregated, anonymised or statistical information based on Personal Data.

We may analyse your Personal Data to maintain the security of the Services and facilities, to enforce our terms and conditions; to protect against, investigate and deter fraudulent, unauthorised, or illegal activity; and to avoid and detect attacks on our website or applications or misuse of our Services.